Frequently Asked Questions

Rate and Pricing

Payment

Information on the hotel you have booked

How does Check in Today.WS work? (Back to top)

Check in Today.WS offers hotel rooms and accommodation deals for the next 20 days. Our accommodation providers update their last minute offers for rooms that could otherwise go unsold. The rates reflected on Check in Today.WS are discounted because the hotels would rather sell the room at a discounted rate than not at all.

Will the hotel receive my booking immediately? (Back to top)

Yes, we forward your booking details to the hotel as soon as the credit card transaction is approved.

What if I have paid for the booking and then want to make a date change or any other amendment? (Back to top)

We understand that circumstances can arise where you may need to make an amendment to your accommodation booking. Where the hotel permits amendments to reservations, an amendment fee may apply (refer to the booking conditions).

If I cancel my booking, will I get a refund? (Back to top)

An administration cancellation fee applies to all bookings that are cancelled after full payment is received and the booking is confirmed (see our booking conditions). Additional cancellation fees depend on supplier policies. The earlier we receive your cancellation notice the better the chance of avoiding supplier cancellation penalties.

What proof of my booking do I have for the Hotel? (Back to top)

As soon as you have entered your credit card details and have made a booking on Check in Today.WS, an email will automatically be sent to you, confirming your reservation. This email will contain the link to you to your voucher and receipt/invoice. The voucher needs to be printed out, signed and presented at the hotel on your arrival. The receipt or invoice can be retained for your records - it does NOT need to be presented to the hotel.

I have lost my voucher, what do I do? (Back to top)

To get another copy of your voucher, please go to My Booking section. Once you enter your Booking ID and the email address used when making the booking, you will be able to access a page where you can print another copy of your voucher. If you have lost your booking ID, please enter your email address and choose "I forget my Booking ID" and we will resend it.

Are the booking and the rate guaranteed? (Back to top)

Yes. All bookings are taken from room inventory provided and updated by the respective properties. The booking is confirmed with the hotel the moment your reservation is processed. There are only a limited number of rooms available at these special rates so book early to ensure you get the best deal.

What is included in the rate? (Back to top)

To find out what is included in your rate, please click the "Book Now" button for the room you wish to book, a room confugration page will appear and, below the room rate table, you will see all inclusions provided (breakfast, newspaper, parking etc). If you can't find any inclusion information under the room rate table then the rate specified is for room only.

Do I need to add Breakfasts to my Itinerary if the room type I booked says it includes breakfast? (Back to top)

If the room type that you book is, for example, "Standard Room including Breakfast", breakfasts do not need to be added to the Itinerary. This also applies if breakfast listed is part of the Rate Inclusions. However, if the website states that the rate includes breakfasts for up to 2 guests, and there are more than 2 guests staying, you will need to add any additional breakfasts to the Itinerary as required.

Our hotel partners use Check in Today.WS as a means of selling "last minute" rooms that they may not to sell through their traditional sales and promotional activities. Rates are often changed daily to reflect the amount of unsold room inventory still available. With this mind, hotels place exceptional offers on the Check in Today.WS site.

Which credit card types do you accept? (Back to top)

The cards we accept are: Visa, MasterCard, American Express, Diners Club, Switch, Solo, BankCard (Australia & New Zealand Only), Maestro (NOT German EC-card), Visa Electron

Please note that if you provide an American Express or Diners Club credit card for payment of your booking, the transaction may be charged in a different currency to the one in which your booking rates were quoted. The cost of your booking is converted using our bank's exchange rates on the day of the transaction.

Is it safe to use my credit card on Check in Today.WS and will my personal details remain safe? (Back to top)

Check in Today.WS utilises SSL (Security Socket Layer) encryption technology to ensure the complete security of your personal information and credit card details.
In accordance with the privacy legislation introduced on December 21, 2001, our Privacy and Site Security Policy outlines the information collection practices utilised by Check in Today.WS, how that information is used and the choices you can make about the way the information you provide to us is collected and used. For more information, please refer to our Privacy page.

When will my credit card be charged? (Back to top)

Your credit card is charged immediately after you submit the credit card form. Please note, there are 2 methods of payment which are detailed below:

Full pre-payment

The full amount of the booking is charged immediately after credit card details are submitted.

Deposit payable

A percentage of the booking cost is charged as a deposit for your reservation. The balance is then paid directly to the hotel upon your arrival.

Please note - The method of payment and total amounts owing in either case will be outlined in your Itinerary on our Secure Payment Form.

Do you organize airport transfers with my accommodation? (Back to top)

Unfortunately we do not offer airport transfers when booking your accommodation. We do not store information regarding the airport transfer services for each hotel featured on our website. We suggest you contact the information desk at the airport on arrival to arrange your transfers.

Where can I find contact details for a hotel? (Back to top)

The hotel's street address is shown on the hotel's information page. Once a booking has been confirmed, we issue the Confirmation/Accommodation Voucher, which also states all the hotel's contact details.

The location information of the hotel is listed on the hotel description page. This can also help identify the distance from the hotel to certain landmarks or the airport.

All the information regarding the hotel (such as facilities and rates) is located on each hotel's web page. For additional information, you may contact the hotel directly.

What is the cost of car parking at the hotel? (Back to top)

All the information that is available to us about facilities at the hotel is displayed on the website. For information not already stated on our website regarding room facilities or hotel facilities, please contact the hotel directly. The contact information will be displayed on your check-in voucher.